Return Policy

Eligibility for Return: Items must be returned unused, unworn, unwashed, and undamaged. Return items must include the original tags and packaging.

​

Return Window

All returns must be postmarked within 30 days of the purchase date.

​

Non-Returnable Items

Sale items, gift cards, and some health and personal care items cannot be returned.

​

Refund Policy

• Receipt Required: Please include a copy of the original receipt or proof of purchase with your return.

• Refund Process: Once we receive your returned item, we will inspect it and notify you. If your return is approved, we will initiate a refund to your credit card or original payment method.

• Refund Time: Credit will automatically be applied within 10-14 business days, depending on your card issuer's policies.

• Shipping Costs: Customers are responsible for paying their own shipping costs for returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Exchanges

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at eqconversations@gmail.com. We will arrange for a replacement and cover the return shipping costs.

​

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original payment method.

 

Delivery Location

Items offered on our website are only available for delivery to addresses in specific countries or worldwide. Please ensure your delivery address is correct to avoid delays.

​

Delivery Time

• Domestic Shipping: Orders are typically delivered within [7-10 days] after processing.

• International Shipping: Deliveries outside [your country] usually take between [2-4 weeks], depending on the destination and customs processing.

 

Note: Delivery times are estimates and commence from the date of shipping, not the date of order. Delays can occasionally occur.

 

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you'd like to purchase to your cart, and proceed to the checkout page. Shipping charges will be displayed before the final checkout page.

​

Damaged Items in Transport

If there's any damage to the packaging on delivery, contact us immediately at info@eqnect.com

​

Questions

If you have any questions about the delivery and shipment of your order, please contact us at info@eqnect.com